Orders
Purchases/orders from The Dorset Chocolatier are only online at the moment. All orders are posted out to you, we do not provide a click and collect service.
Payments
Payment for all orders is handled via Stripe, a secure online banking system. All major cards accepted. We are unable to take payments via phone. Orders will only be sent through to us from stripe if the card is validated. We cannot accept responsibility for an order being held back as a result of incorrect or invalid card details being given. The prices listed on our website are pounds sterling. **Only one coupon can be used against your purchase.
Delivery
We are only able to deliver to UK addresses. Our definition of UK is UK mainland, Northern Ireland, The Channel Islands, the Isle of Man.
We do not deliver to Europe or global destinations. Orders placed are to be delivered to one address only not multiple addresses. For orders to different addresses, separate orders must be made for each delivery address.
Delivery costs
Delivery costs for your order are based on the combined weight of the items ordered and postage costs are clearly displayed on the checkout page.
International orders
We currently are only able to deliver to UK addresses
Returns
Personalised items cannot be returned or order cancelled. This does not affect your statutory rights.
Non personalised items may be returned in accordance with the distance selling directive (2000) . Please contact us prior to returning items. Return address: The Dorset Chocolatier, c/o 13 Freeland Park, Poole BH16 6FA. Please be aware that you will be liable for any postage costs incurred as a result of returning items to us. Please obtain proof of postage. We regret a refund can only be issued once we receive goods back.
We take great care in packing your order, however if an item is unfortunately broken in transit by circumstances beyond our control, please make contact with us as soon as possible after receipt. We cannot accept complaints about broken or damaged items after 3 days. We may ask for a photo or for you to return the goods.
Gift messages
We are happy to include a message with your gift. We reserve the right to reject any message that we consider may offend the recipient.
We reserve the right to make chances to our website, packaging or cocoa type without prior notice. Rest assured if we change the cocoa type for reasons beyond our control, it will be the same fine quality and similar flavour to the item ordered.
